Return Policy

Refund policy

Returns
\r\nOur policy lasts 5 days. If 5 days have gone by since your\r\norder delivery, unfortunately, we can’t accept your return.

To be eligible for a return, your item must be unused and in the same\r\ncondition that you received it. It must also be in the original packaging.
\r\n
\r\nReturn & Exchange

Once your return is received and inspected, we will send you an email to\r\nnotify you that we have received your returned item. We will also notify you of\r\nthe approval or rejection of your refund via a store credit/ refund. 

Returns aren\'t valid for anything under our accessories section as well\r\nas any discounted items. 

\r\nItems not valid for returns

Unfortunately,\r\nsale items and all items in our accessories section are not returnable. 
\r\n
\r\nExchanges (if applicable)
\r\nWe only replace items if they are defective or damaged. If you need to exchange\r\nit for the same item, send us an email at wecare@zivankahair.com
\r\n
\r\nShipping
\r\nTo return your product, you need to email us for the shipping address and\r\nreturns are only acceptable on the shipping address provided via email.
\r\n
\r\nYou will be responsible for paying for your own shipping costs for returning\r\nyour item. Shipping costs are non-refundable. If you receive a refund, the cost\r\nof return shipping will be deducted from your refund.
\r\n
\r\nDepending on where you live, the time it may take for your exchanged product to\r\nreach you may vary.
\r\n
\r\nIf you are shipping an item over Rs.5,000, you should consider using a\r\ntrackable shipping service or purchasing shipping insurance. We don’t guarantee\r\nthat we will receive your returned item.